Brooklyn House Dental Practice
Feedback & Complaints
We aim to provide a high standard of service to all of our patients and we welcome all feedback from patients; positive and negative alike. All feedback is an opportunity to learn and improve our service in the future. Your confidentiality will be protected. We operate a practice complaints procedure and our system adheres to national criteria
A complaint can be made verbally, or in writing, to our Practice Manager.
Please contact the practice on the below details, should you wish to make a complaint.
Kasia Clark
Practice Manager
Brooklyn House Dental Practice
26 Cheap Street
Sherborne
DT9 3PX
tel: 01935 814258
email: enq@brooklynhousedental.co.uk
Verbal Complaints
A verbal complaint will be immediately logged and we will try and resolve your concerns at that time. If necessary, the Practice Manager Kasia Clark, will try to resolve the situation for you.
Written Complaints
You can make a complaint in writing to Brooklyn House Dental Practice, for attention of the Practice Manager or the Dentist, and it will be handled as outlined below.
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An acknowledgement letter/email of your complaint will be sent to you within 3 working days
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If your complaint is regarding clinical care, it will be passed to your treating dentist for them to provide a response and resolution.
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A full response will be provided to you within 15 working days. If we anticipate any delays in providing a full response, you will be notified and kept updated.
If you are not happy with the outcome of your complaint, you may contact the Dental Complaints Service at:
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ
tel: 020 8253 0800
email: info@dentalcomplaints.org.uk
Reviews
You can leave us a review on Google by clicking the link below or we have feedback slips in the practice.
Thank you.